
10 COMMITMENTS AS CLEAR AS MADRID'S WATER
As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.
CANAL IN 60 SECONDS
The care of our rivers begins in thewaste water treatment plants and continues in our laboratory in Majadahonda, where we analyze the water that we return to the rivers. Julio Rodrigo explains what the analysis of treated waste water consists of and why it is so important for the environment.
COMMITED TO SUSTAINABILITY
In 2021, the year of our 170th anniversary, we promoted environmental care from all our activities. This year, we continue working to keep guaranteeing the water supply, contributing to the protection and improvement of the environment, the promotion of the circular economy and the sustainability of the region.
Canal de Isabel II
ABOUT US
We care for our Community, managing everyone's water with transparency, efficiency and sustainability.
ABOUT US
We care for our Community, managing everyone's water with transparency, efficiency and sustainability.
WHO WE ARE
OUR MISSION
We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.
To fulfill this mission we have acquired ten commitments.



OUR VISION
Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top-quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have been trusting Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.

OUR VALUES

Sustainability
We manage and protect a natural resource.

Commitment
We are involved in the development of our community.

Excellence
We offer an excellent service and maximum quality.

Proximity
We are part of the life of the Autonomous Region of Madrid.

Transparency
We are committed to transparent management.
Our Strategy
The Canal de Isabel II Strategic Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service. We want to strengthen our public company by recovering its essence and integrating all Madrid city councils into our decision-making bodies, so that it becomes regarded as the motor channel of the Community of Madrid and a leading European company in the sector.

2021 Report (only in Spanish)


2022 Report (only in Spanish)


Review of indicators 2022 (only in Spanish)


Results 1st quarter 2023 (Spanish only)

ORGANIZATION CHART

He holds a degree in Agricultural Engineering from the Polytechnic University of Madrid. His professional activity began in the Fire and Civil Protection Service of Alcorcón City Council, where he was chief officer.
In 2015 he was appointed director general of Citizen Protection of the Community of Madrid, and two years later he became director of the Madrid 112 Security and Emergency Agency. Since July 2021, in addition to continuing to head that agency, he has been appointed Deputy Minister of the Interior of the Government of the Community of Madrid. Since June 2023, he has been Minister for the Environment, Agriculture, and the Interior Affairsof the Community of Madrid.
Throughout his professional career, he has combined his work as a firefighter with collaborations in institutions related to civil protection and emergencies, and with teaching functions in safety, emergencies, and fire protection. He has also acted as a speaker and coordinator at conferences and congresses related to these fields and has chaired the Professional Association of Firefighter Technicians between 2012 and 2021.
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Mr. Luis M. MurcianoPresidential Office

Mariano González Sáez holds a degree in Law and is a career civil servant belonging to the Senior Technical Corps of the General State Administration. Over the last thirty years, he has held various positions of responsibility in environmental matters at the three levels of public administration: the Ministry of the Environment; the Regional Ministry of the Environment, Housing and Agriculture of the Community of Madrid, where he is leaving his post as Deputy Minister; and the Department of the Environment of Madrid City Council.
He has been a member of the Board of Directors of the Institute for Energy Diversification and Saving (IDAE), of the State Water Management Company of the Northern Basin, of the State Water Management Company of the Tagus Basin, of the Madrid Mobility Company of the Madrid City Council, of the Environmental Management and Development Company of the Community of Madrid (GEDESMA) and of the Madrid Institute for Rural, Agricultural and Food Research and Development (IMIDRA).

A graduate in Civil Engineering from the Polytechnic University of Madrid. Before joining Canal de Isabel II in 2000, she worked for Infilco Española, a water treatment company belonging to the Entrecanales Group. In 2005 she was appointed Deputy Director of Engineering and Construction at Canal de Isabel II. In 2014 she accepted her current position as Director of Operations for the company. For almost ten years, she was a member of the Commission II of the Spanish Association for Water Supply and Sanitation. She represents the Community of Madrid on the Tajo Hydrographic Confederation Water Board.

A graduate in Civil Engineering from the Polytechnic University of Madrid, specialising in Foundations and Structures. Before joining Canal de Isabel II in 2002, he worked in the private water industry, on the design, construction and operation of waste water treatment plants. He holds several management positions at Canal de Isabel II, directing water and sanitation projects, and responsible for the operation and maintenance of the waste water treatment installations. He has held the post of Director of Innovation and Engineering since 2014.

A Telecommunications Engineer, specialising in Radio Communication and in Data Communication and Switching Architectures, graduated at the Polytechnic University of Madrid. He was employed in the private sector, working in software development and microwave technology. He joined Canal de Isabel II in 1989, as Head of the Communications Division. In 2000 he was appointed deputy director of Technology for Canal de Isabel II, and in 2004 he took over the management of the newly-created Division of Business and Municipal Development. In 2007 he became Director of Information and Remote Control Systems, and since September 2009 he has been responsible for the company's Commercial Directorate.

Rafael Laso obtained a Graduate Degree in Economics and Business Administration from the Complutense University of Madrid, PDD (management development programme) from IESE Business School and a Master’s Degree in Finance from Camilo José Cela University. Other accreditation and postgraduate courses in the field of finance include: Association of Certified Fraud Examiners (ACFE), International Financial Information Centre and the IE University Madrid. He comes with great acumen and experience both at a domestic and international level (Latin America and the Middle East). Having specialised in sustainability, restructuring and finance, Rafael has a strong, strategic understanding of business, acquired while working at leading organisations and companies, such as the Bahrain Electricity and Water Authority, the National Energy Commission, Enel Green Power, Naturgy Energy Group (previously, Unión Fenosa), Petrobras and Repsol Butano, among others. Following his tenure as Technical Secretary at the Economists Association of Madrid, Rafael joined Canal de Isabel II in 2021, taking charge of the Finance and Business Development Directorate after a few months as advisor to the CEO.

Degree in Law by the Complutense University of Madrid and Master's Degree in Human Resources Management, specializing in Labor Relations, by the Autonomous University of Madrid. In addition, she has completed Executive Development, Professional Coaching and Talent Management programs at IESE and ESADE. She has a long history of 25 years in the field of human resources management, supporting large companies in their management, transformation and expansion challenges. Most of her career has been developed in the Information Technology sector - Indra Sistemas, Grupo Tecnocom and Telindus Spain (currently Axians) -, leading the Human Resources department in all its areas. Likewise, her experience in the deployment of technological tools, such as SAP, for the transformation of company processes stands out. Finally, she has been responsible for the achievement and maintenance of quality and its ISO certifications. Since February 2019 and until her incorporation to Canal de Isabel II, she has held the Human Resources Department at a consulting company in the financing of R&D&i projects.

She is a State Lawyer and holds a degree in Law from the Complutense University of Madrid (San Pablo CEU). She has experience on boards of directors: as Secretary of the Board of Directors of the State Society for State Lotteries and Bets (SELAE), SEGIPSA, Acción Cultural Española, S.A. (ACE), Sociedad Estatal de Exposiciones Internacionales S.A. and Agencia EFE. And as a director of various public companies, such as SELAE, SEIASA and INISAS. She has held various positions in the State Attorney General’s Office, such as the Head of the State Attorney’s Office in the Ministry of Finance, the Ministry of Economy and Finance, in the State Secretariat of Economy, and other positions in State Attorney’s Offices such as before the Supreme Court, before the High Court of Justice of Madrid, in the Ministry of Health, in the Railway Infrastructure Management Entity (GIF), in the Government Delegation in Madrid or in the Regional Economic Administrative Court of Madrid. She was also a member of the group of experts who drafted the Unified Code of Good Governance in 2006.

He has been a General Brigadier of the Guardia Civil in a reserve situation since March 2018. During his career in the armed institute, he has held positions of responsibility in the Information Technology Service of the Guardia Civil, in the Headquarters of the Support Services and in the Permanent Secretariat of Evaluation and Classification, among other units.
A graduate in Computer Science, he has completed the Official Master's Degree in Information Technology and Computer Systems at the Rey Juan Carlos University, the Higher Course of Specialist in Security Management and Direction at the Francisco de Victoria University and has the title of Director of Security issued by the Interior Ministry. He has also taken courses related to High Management of Financial Resources, Public Safety, Technology Management and Cryptology in entities such as CESEDEN, the Ortega y Gasset University Institute and the Business School Institute, among others.
From December 2018 to his incorporation to Canal de Isabel II, he has been Secretary General of the Autonomous Agency for the Management of Infrastructures and State Security Equipment.
- Presidency
-
Mr. Luis M. MurcianoPresidential Office
- CEO
- Operations Directorate
- Innovation and Engineering Directorate
- Commercial Directorate
- Finance and Business Development Directorate
- Resources Directorate
- General Secretary's Office
- Security Directorate

He holds a degree in Agricultural Engineering from the Polytechnic University of Madrid. His professional activity began in the Fire and Civil Protection Service of Alcorcón City Council, where he was chief officer.
In 2015 he was appointed director general of Citizen Protection of the Community of Madrid, and two years later he became director of the Madrid 112 Security and Emergency Agency. Since July 2021, in addition to continuing to head that agency, he has been appointed Deputy Minister of the Interior of the Government of the Community of Madrid. Since June 2023, he has been Minister for the Environment, Agriculture, and the Interior Affairsof the Community of Madrid.
Throughout his professional career, he has combined his work as a firefighter with collaborations in institutions related to civil protection and emergencies, and with teaching functions in safety, emergencies, and fire protection. He has also acted as a speaker and coordinator at conferences and congresses related to these fields and has chaired the Professional Association of Firefighter Technicians between 2012 and 2021.

Mariano González Sáez holds a degree in Law and is a career civil servant belonging to the Senior Technical Corps of the General State Administration. Over the last thirty years, he has held various positions of responsibility in environmental matters at the three levels of public administration: the Ministry of the Environment; the Regional Ministry of the Environment, Housing and Agriculture of the Community of Madrid, where he is leaving his post as Deputy Minister; and the Department of the Environment of Madrid City Council.
He has been a member of the Board of Directors of the Institute for Energy Diversification and Saving (IDAE), of the State Water Management Company of the Northern Basin, of the State Water Management Company of the Tagus Basin, of the Madrid Mobility Company of the Madrid City Council, of the Environmental Management and Development Company of the Community of Madrid (GEDESMA) and of the Madrid Institute for Rural, Agricultural and Food Research and Development (IMIDRA).

A graduate in Civil Engineering from the Polytechnic University of Madrid. Before joining Canal de Isabel II in 2000, she worked for Infilco Española, a water treatment company belonging to the Entrecanales Group. In 2005 she was appointed Deputy Director of Engineering and Construction at Canal de Isabel II. In 2014 she accepted her current position as Director of Operations for the company. For almost ten years, she was a member of the Commission II of the Spanish Association for Water Supply and Sanitation. She represents the Community of Madrid on the Tajo Hydrographic Confederation Water Board.

A graduate in Civil Engineering from the Polytechnic University of Madrid, specialising in Foundations and Structures. Before joining Canal de Isabel II in 2002, he worked in the private water industry, on the design, construction and operation of waste water treatment plants. He holds several management positions at Canal de Isabel II, directing water and sanitation projects, and responsible for the operation and maintenance of the waste water treatment installations. He has held the post of Director of Innovation and Engineering since 2014.

A Telecommunications Engineer, specialising in Radio Communication and in Data Communication and Switching Architectures, graduated at the Polytechnic University of Madrid. He was employed in the private sector, working in software development and microwave technology. He joined Canal de Isabel II in 1989, as Head of the Communications Division. In 2000 he was appointed deputy director of Technology for Canal de Isabel II, and in 2004 he took over the management of the newly-created Division of Business and Municipal Development. In 2007 he became Director of Information and Remote Control Systems, and since September 2009 he has been responsible for the company's Commercial Directorate.

Rafael Laso obtained a Graduate Degree in Economics and Business Administration from the Complutense University of Madrid, PDD (management development programme) from IESE Business School and a Master’s Degree in Finance from Camilo José Cela University. Other accreditation and postgraduate courses in the field of finance include: Association of Certified Fraud Examiners (ACFE), International Financial Information Centre and the IE University Madrid. He comes with great acumen and experience both at a domestic and international level (Latin America and the Middle East). Having specialised in sustainability, restructuring and finance, Rafael has a strong, strategic understanding of business, acquired while working at leading organisations and companies, such as the Bahrain Electricity and Water Authority, the National Energy Commission, Enel Green Power, Naturgy Energy Group (previously, Unión Fenosa), Petrobras and Repsol Butano, among others. Following his tenure as Technical Secretary at the Economists Association of Madrid, Rafael joined Canal de Isabel II in 2021, taking charge of the Finance and Business Development Directorate after a few months as advisor to the CEO.

Degree in Law by the Complutense University of Madrid and Master's Degree in Human Resources Management, specializing in Labor Relations, by the Autonomous University of Madrid. In addition, she has completed Executive Development, Professional Coaching and Talent Management programs at IESE and ESADE. She has a long history of 25 years in the field of human resources management, supporting large companies in their management, transformation and expansion challenges. Most of her career has been developed in the Information Technology sector - Indra Sistemas, Grupo Tecnocom and Telindus Spain (currently Axians) -, leading the Human Resources department in all its areas. Likewise, her experience in the deployment of technological tools, such as SAP, for the transformation of company processes stands out. Finally, she has been responsible for the achievement and maintenance of quality and its ISO certifications. Since February 2019 and until her incorporation to Canal de Isabel II, she has held the Human Resources Department at a consulting company in the financing of R&D&i projects.

She is a State Lawyer and holds a degree in Law from the Complutense University of Madrid (San Pablo CEU). She has experience on boards of directors: as Secretary of the Board of Directors of the State Society for State Lotteries and Bets (SELAE), SEGIPSA, Acción Cultural Española, S.A. (ACE), Sociedad Estatal de Exposiciones Internacionales S.A. and Agencia EFE. And as a director of various public companies, such as SELAE, SEIASA and INISAS. She has held various positions in the State Attorney General’s Office, such as the Head of the State Attorney’s Office in the Ministry of Finance, the Ministry of Economy and Finance, in the State Secretariat of Economy, and other positions in State Attorney’s Offices such as before the Supreme Court, before the High Court of Justice of Madrid, in the Ministry of Health, in the Railway Infrastructure Management Entity (GIF), in the Government Delegation in Madrid or in the Regional Economic Administrative Court of Madrid. She was also a member of the group of experts who drafted the Unified Code of Good Governance in 2006.

He has been a General Brigadier of the Guardia Civil in a reserve situation since March 2018. During his career in the armed institute, he has held positions of responsibility in the Information Technology Service of the Guardia Civil, in the Headquarters of the Support Services and in the Permanent Secretariat of Evaluation and Classification, among other units.
A graduate in Computer Science, he has completed the Official Master's Degree in Information Technology and Computer Systems at the Rey Juan Carlos University, the Higher Course of Specialist in Security Management and Direction at the Francisco de Victoria University and has the title of Director of Security issued by the Interior Ministry. He has also taken courses related to High Management of Financial Resources, Public Safety, Technology Management and Cryptology in entities such as CESEDEN, the Ortega y Gasset University Institute and the Business School Institute, among others.
From December 2018 to his incorporation to Canal de Isabel II, he has been Secretary General of the Autonomous Agency for the Management of Infrastructures and State Security Equipment.
CERTIFICATIONS AND ACCREDITATIONS

At Canal de Isabel II we carry out all our activities contributing to the safety and health of people, the protection of the environment and the care of the quality of our services. For this reason, our work is certified and accredited by different national and international organizations and entities, which reinforces our commitment to the sustainable management of the integral water cycle.

QUALITY CERTIFICATIONS
UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018
Canal de Isabel II has a Management System certified by the TÜV Rheinland Certification Entity according to the following international standards:

Canal de Isabel II's Internal Audit activity is certified according to the Global (International) Institute of Internal Auditors. This evaluation shows the commitment of the Internal Audit, Risk Management and Internal Control Subdirectorate to comply with the International Standards for the Professional Practice of Internal Auditing and to continuously improve its performance, professionalism and use of best practices.QUALITY ASSESSMENT INTERNAL AUDIT



Accreditations by ENAC
UNE-EN ISO/IEC 17025:2005
According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)

UNE-EN ISO/IEC 17025:2005
Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)



UNE-EN ISO/IEC 17020:2012
The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that perform the inspection. (See scope)

Quality Systems
Canal de Isabel II has a line of action that includes the development of projects to improve processes and activities, through methodologies that pursue effectiveness and efficiency in management, placing emphasis on the the value chain with a focus on maximizing the performance of our processes. To do this, we have a group of improvement liaisons, made up of workers who lead this initiative in each of their units.

CANAL KEY FIGURES
Supplying


Sanitation


Reclaimed water


Energy Generation


Clients


Economic and financial figures

