10 COMPROMISOS CLAROS COMO EL AGUA DE MADRID
Porque queremos hablarte claro y ofrecerte más soluciones para tus necesidades, hemos dado un paso más en nuestra relación contigo. Asumimos 10 compromisos con los que continuar prestándote un servicio de calidad, justo y transparente.
Canal de Isabel II
OUR MISSION
We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.
To fulfill this mission we have acquired ten commitments.
OUR VISION
Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.
OUR VALUES
Sustainability
We manage and protect a natural resource.
Commitment
We are involved in the development of our community.
Excellence
We offer a excellence service and maximun quality.
Proximity
We are part of the life of the Autonomous Region of Madrid.
Transparency
We are committed to transparent management.
2018 Report and Update 2019-2023
Strategic Plan 2018-2030
2020 Report
Indicators 1st quarter 2021
ORGANISATION CHART
- Presidency
-
Mrs. Isabel CuevasDirector of the Presidential Office
- CEO
- Direction of Operations
- Direction of Innovation and Engineering
- Commercial Direction
- Direction of Financial Management and Business Development Direction
- Direction of Resources
- General Secretary's Office
- Security Direction
Paloma Martín is a Graduate of Law from the Complutense University of Madrid and holds a PhD from Rey Juan Carlos University.
Since August 2019, she is the Regional Minister of the Environment, Urban Planning and Sustainability of the Autonomous Community of Madrid. President of Fundación Canal and Sierra de Guadarrama National Park. She also serves as a delegate to the Government Committee for Economic Affairs. Until her appointment, she was a director at Deloitte. Prior to this, she held positions in the Regional Ministry of Health and Social Affairs of the Autonomous Community of Madrid, and has worked in the Ministry of Public Administration. She was also the spokesperson for Justice and Home Affairs in the Assembly of Madrid.
She has served as a member of the Urban Planning Commission (2011-2014), a member of the Environment Council (2014-2015) and a member of the Madrid Institute for Rural, Agricultural and Food Research and Development (IMIDRA) Board of Directors (2011-2014).
Certifications and accreditations
At Canal de Isabel II we carry out all our activities contributing to the safety and health of people, the protection of the environment and the care of the quality of our services. For this reason, our work is certified and accredited by different national and international organizations and entities, which reinforces our commitment to the sustainable management of the integral water cycle.
QUALITY CERTIFICATIONS
UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018
Canal de Isabel II has a Management System certified by the TÜV Rheinland Certification Entity according to the following international standards:
Canal de Isabell II has implemented a specific Action Plan, certified by the TÜV Rheinland Certification Entity, which includes hygienic-sanitary, organizational, health and safety risk prevention measures to reduce the risk of contagion according to the Safe Protocol Covid-19.COVID-19 SAFETY PROTOCOL
Canal de Isabel II's Internal Audit activity is certified according to the Global (International) Institute of Internal Auditors. This evaluation shows the commitment of the Internal Audit, Risk Management and Internal Control Subdirectorate to comply with the International Standards for the Professional Practice of Internal Auditing and to continuously improve its performance, professionalism and use of best practices.QUALITY ASSESSMENT AUDIT INTERNAL
Accreditations by ENAC
UNE-EN ISO/IEC 17025:2005
According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)
UNE-EN ISO/IEC 17025:2005
Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)
UNE-EN ISO/IEC 17020:2012
The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that make the inspection. (See scope)
Quality Systems
Since 2017, Canal de Isabel II has had a line of action through the development of processes improvement projects, using methodologies that pursue effectiveness and efficiency in management, emphasizing people and eliminating activities that do not add value, with a focus on maximizing customer value. To date, 34 improvement projects have been carried out, in which more than 250 people have participated, and more than 300 improvements have been identified in different areas of company management.
CANAL KEY FIGURES
Supplying
Sanitation
Reclaimed water
Clients
Economic and financial figures
