PLAN ESTRATÉGICO: NUESTRO PRESENTE ES EL FUTURO
El Plan Estratégico de Canal de Isabel II 2018-2030 define nuestros objetivos a largo plazo y las estrategias necesarias para lograrlos. Este Plan afronta nuestros retos de modernización y sostenibilidad, y mantiene e impulsa los niveles tecnológicos y de excelencia en el servicio.
CLARA, TRANSPARENTE Y COMPROMETIDA CONTIGO
¡Tenemos nueva factura! Su diseño es ahora es más intuitivo, claro y transparente para que la reconozcas al instante y sepas perfectamente qué te estamos cobrando ¿Sabías que realmente no pagas por el agua? Descubre más en nuestro apartado de clientes.
APP CANAL CLIENTES: GESTIONA EL AGUA DESDE TU MÓVIL
Descárgate gratis nuestra app y descubre todas sus ventajas seas o no cliente. ¿Sabes que puedes enviar la lectura de tu contador con una simple foto o notificar una incidencia con un solo clic? Todo un mundo de servicios al alcance de tu mano.
Canal de Isabel II
ABOUT US
We care for our Community, managing everyone's water with transparency, efficiency and sustainability.
ABOUT US
We care for our Community, managing everyone's water with transparency, efficiency and sustainability.
WHO WE ARE
OUR MISSION
We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.
To fulfill this mission we have acquired ten commitments.
OUR MISSION
We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.
To fulfill this mission we have acquired ten commitments.
OUR VISION
Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.
OUR VISION
Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.
OUR VALUES
Sustainability
We manage and protect a natural resource.
Commitment
We are involved in the development of our community.
Excellence
We offer a excellence service and maximun quality.
Approachability
We are part of the life of the Region of Madrid.
Transparency
Our commitment is to make transparent management.
Our Strategy
In 1851, Queen Isabel II commissioned the construction of a channel to guarantee enough water for the development of the city and the health of its inhabitants. This decision, in addition to being the origin of Canal de Isabel II, served to dispel any doubts about whether Madrid could continue to be the capital of the Kingdom. From its birth, Canal has made a significant contribution to laying the foundations for the subsequent development of Madrid.
Our equally ambitious Strategic Plan, will place us at the fore of urban water management in the competitive world of the 21st century.
Our Strategy
In 1851, Queen Isabel II commissioned the construction of a channel to guarantee enough water for the development of the city and the health of its inhabitants. This decision, in addition to being the origin of Canal de Isabel II, served to dispel any doubts about whether Madrid could continue to be the capital of the Kingdom. From its birth, Canal has made a significant contribution to laying the foundations for the subsequent development of Madrid.
Our equally ambitious Strategic Plan, will place us at the fore of urban water management in the competitive world of the 21st century.
Strategic Plan 2018-2030
2018 Report and Update 2019-2023
ThirdTerm 2019 Status indicators
Strategic Plan 2018-2030
2018 Report and Update 2019-2023
ThirdTerm 2019 Status indicators
ORGANISATION CHART
Paloma Martín es licenciada en Derecho por la Universidad Complutense de Madrid y doctora por la Universidad Rey Juan Carlos.
Desde agosto de 2019 es consejera de Medio Ambiente, Ordenación del Territorio y Sostenibilidad de la Comunidad de Madrid. Presidenta de la Fundación Canal y el Parque Nacional de la Sierra de Guadarrama. También desempeña las funciones como delegada de la Comisión del Gobierno para Asuntos Económicos. Hasta su nombramiento era directora en Deloitte. Con anterioridad ha ejercido cargos en las consejerías de Sanidad y Asuntos Sociales de la Comunidad de Madrid, y ha trabajado en el Ministerio de Administraciones Públicas. También fue portavoz de Justicia e Interior en la Asamblea de Madrid.
Ha desempeñado funciones como vocal de la Comisión de Urbanismo (2011-2014), vocal del Consejo de Medio Ambiente (2014-2015) y vocal del Consejo de Administración del IMIDRA (2011-2014).
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Mrs Isabel CuevasDirector of the Presidential Office
Born in Madrid in 1963. A graduate in Economics and Business Studies, specialising in Economy and Public Finance at the Universidad Autónoma of Madrid. He completed the Advanced Management Programme at HEC (France/USA) and the Higher Institute of Management (France/Russia). For 26 years, he worked for the PSA Peugeot Citroën automotive group, where he held several executive positions at national and international level. For more than seven years he was executive vice-president and managing director of PSA Peugeot Citroën for Spain and Portugal, as well as a member of the Group's Executive Committee in Europe. At the end of January 2016, Rafael Prieto was appointed managing director of the Canal de Isabel II public entity, and in May 2016 he took over the post of managing director of Canal de Isabel II.
Nació en Valencia en 1964. Es ingeniero de Caminos, Canales y Puertos por la Universidad Politécnica de Madrid. Antes de su incorporación a Canal de Isabel II en el año 2000, trabajó en Infilco Española, empresa de tratamiento de aguas del grupo Entrecanales. En el año 2005 fue nombrada subdirectora de Ingeniería y Construcción de Canal de Isabel II hasta que en 2014 se hizo cargo de la Dirección de Operaciones la empresa, puesto que desempeña en este momento. Fue, durante casi diez años, vocal de la Comisión II de la Asociación Española de Abastecimiento y Saneamiento de Agua. Es vocal representante de la Comunidad de Madrid en el Consejo del Agua de la Confederación Hidrográfica del Tajo.
Born in Madrid in 1968. A graduate in Civil Engineering from the Universidad Politécnica in Madrid, specialising in Foundations and Structures. Before joining Canal de Isabel II in 2002, he worked in the private water industry, on the design, construction and operation of waste water treatment plants. He holds several management positions at Canal de Isabel II, directing water and sanitation projects, and responsible for the operation and maintenance of the waste water treatment installations. He has held the post of Director of Innovation and Engineering since 2014.
Born in Azcoitia (Guipúzcoa) in 1959. A Telecommunications Engineer, specialised in Radio Communication and in Data Communication and Switching Architectures, graduated from the Universidad Politécnica of Madrid. He was employed in the private sector, working in software development and microwave technology. He joined Canal de Isabel II in 1989, as Head of the Communications Division. In 2000 he was appointed deputy director of Technology for Canal de Isabel II, and in 2004 he took over the management of the newly-created Division of Business and Municipal Development. In 2007 he became Director of Information and Remote Control Systems, and since September 2009 he has been responsible for the company's Commercial Directorate.
Nació en Madrid en 1973. Es licenciado en Económicas – Empresariales (E2) por ICADE (1996), máster Programa de Dirección de Empresas Inmobiliarias por el Instituto de Empresa (2006-2007), formó parte del Programa de Formación de Directivos de BBVA - cursos impartidos por el IE e IESE – entre 2002 y 2003, y máster en Gestión de Entidades de Crédito por la UNED (1997). Ha desarrollado la mayor parte de su carrera en el sector financiero – BBVA, Fortis y BNP Paribas -, donde se incorporó en 1997 en la Intervención General de Argentaria, pasando posteriormente por diferentes áreas de negocio: corporate, bolsa, depositaría y custodia internacional, fondos de inversión, fondos de pensiones, banca privada e inversión inmobiliaria para inversores institucionales e inversores privados.
Born in Madrid in 1979. A Law Graduate from the Universidad Autónoma in Madrid and a member of the Bar association of Madrid. Following a brief period with the Dikei Law practice, he was employed by Garrigues Abogados y Asesores Tributarios as an associate in the Department of Public Law and Urban Planning. He joined Canal de Isabel II in 2009 as Head of the Water and Environment Legal Department, responsible for legal advice and representing the company at all proceedings, in particular, those related to Administrative Law and the Environment. He has presented papers at a number of courses and seminars at universities and public and private institutions on administrative law and, in particular, water rights. In 2013 he was appointed Deputy Director of Human Resources at Canal de Isabel II, and in June 2016 he became Director of Resource Management for the company.
Born in Foz (Lugo) in 1959. Graduate in Law from the San Pablo CEU University of Madrid. A career civil servant, he is a General Administration Manager for Local Government (TAG). He completed the Masters in Corporate Legal Consultancy at the Instituto de Empresa (Madrid), and a Masters in Local Administration at the School of Law and Economics (Madrid). Prior to his appointment at Canal de Isabel II, he was the Attorney to the Supreme Court Technical Office; president and managing director of the public company Expasa S.A. (SEPI); Deputy Regional Minister for the Environment and Land Planning, and Deputy Regional Minister for the Economy and Trade for the Community of Madrid. In July 2014 he was appointed director of the General Technical Office and Secretary of the Board of Directors of Canal de Isabel II, and continues in both positions at present.
Born in Madrid in 1956. An expert in military intelligence, he has served as a Colonel in the Infantry Reserves since February 2016. An Advanced Diploma in Security of the Army and Master in Private Security Management, he held positions of responsibility at the Army Headquarters between 1994 and 1998. Subsequently, he was Head of Department at the Centre for Studies and Systems and at the Army War School. In 2001, he became the Chief of the Operations Security Unit in the Army General Staff, later moving to the Defence General Staff. In 2010, and until his move to the reserve corps, he served in the Army Barracks Management Division. In February 2017, he became the Director of Security at Canal de Isabel II.
- Presidency
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Mrs Isabel CuevasDirector of the Presidential Office
- Executive Vice-presidency
- Direction of Operations
- Direction of Innovation and Engineering
- Commercial Direction
- Direction of Financial Management and Business Development Direction
- Direction of Resources
- General Secretary's Office
- Security Direction
Paloma Martín es licenciada en Derecho por la Universidad Complutense de Madrid y doctora por la Universidad Rey Juan Carlos.
Desde agosto de 2019 es consejera de Medio Ambiente, Ordenación del Territorio y Sostenibilidad de la Comunidad de Madrid. Presidenta de la Fundación Canal y el Parque Nacional de la Sierra de Guadarrama. También desempeña las funciones como delegada de la Comisión del Gobierno para Asuntos Económicos. Hasta su nombramiento era directora en Deloitte. Con anterioridad ha ejercido cargos en las consejerías de Sanidad y Asuntos Sociales de la Comunidad de Madrid, y ha trabajado en el Ministerio de Administraciones Públicas. También fue portavoz de Justicia e Interior en la Asamblea de Madrid.
Ha desempeñado funciones como vocal de la Comisión de Urbanismo (2011-2014), vocal del Consejo de Medio Ambiente (2014-2015) y vocal del Consejo de Administración del IMIDRA (2011-2014).
Born in Madrid in 1963. A graduate in Economics and Business Studies, specialising in Economy and Public Finance at the Universidad Autónoma of Madrid. He completed the Advanced Management Programme at HEC (France/USA) and the Higher Institute of Management (France/Russia). For 26 years, he worked for the PSA Peugeot Citroën automotive group, where he held several executive positions at national and international level. For more than seven years he was executive vice-president and managing director of PSA Peugeot Citroën for Spain and Portugal, as well as a member of the Group's Executive Committee in Europe. At the end of January 2016, Rafael Prieto was appointed managing director of the Canal de Isabel II public entity, and in May 2016 he took over the post of managing director of Canal de Isabel II.
Nació en Valencia en 1964. Es ingeniero de Caminos, Canales y Puertos por la Universidad Politécnica de Madrid. Antes de su incorporación a Canal de Isabel II en el año 2000, trabajó en Infilco Española, empresa de tratamiento de aguas del grupo Entrecanales. En el año 2005 fue nombrada subdirectora de Ingeniería y Construcción de Canal de Isabel II hasta que en 2014 se hizo cargo de la Dirección de Operaciones la empresa, puesto que desempeña en este momento. Fue, durante casi diez años, vocal de la Comisión II de la Asociación Española de Abastecimiento y Saneamiento de Agua. Es vocal representante de la Comunidad de Madrid en el Consejo del Agua de la Confederación Hidrográfica del Tajo.
Born in Madrid in 1968. A graduate in Civil Engineering from the Universidad Politécnica in Madrid, specialising in Foundations and Structures. Before joining Canal de Isabel II in 2002, he worked in the private water industry, on the design, construction and operation of waste water treatment plants. He holds several management positions at Canal de Isabel II, directing water and sanitation projects, and responsible for the operation and maintenance of the waste water treatment installations. He has held the post of Director of Innovation and Engineering since 2014.
Born in Azcoitia (Guipúzcoa) in 1959. A Telecommunications Engineer, specialised in Radio Communication and in Data Communication and Switching Architectures, graduated from the Universidad Politécnica of Madrid. He was employed in the private sector, working in software development and microwave technology. He joined Canal de Isabel II in 1989, as Head of the Communications Division. In 2000 he was appointed deputy director of Technology for Canal de Isabel II, and in 2004 he took over the management of the newly-created Division of Business and Municipal Development. In 2007 he became Director of Information and Remote Control Systems, and since September 2009 he has been responsible for the company's Commercial Directorate.
Nació en Madrid en 1973. Es licenciado en Económicas – Empresariales (E2) por ICADE (1996), máster Programa de Dirección de Empresas Inmobiliarias por el Instituto de Empresa (2006-2007), formó parte del Programa de Formación de Directivos de BBVA - cursos impartidos por el IE e IESE – entre 2002 y 2003, y máster en Gestión de Entidades de Crédito por la UNED (1997). Ha desarrollado la mayor parte de su carrera en el sector financiero – BBVA, Fortis y BNP Paribas -, donde se incorporó en 1997 en la Intervención General de Argentaria, pasando posteriormente por diferentes áreas de negocio: corporate, bolsa, depositaría y custodia internacional, fondos de inversión, fondos de pensiones, banca privada e inversión inmobiliaria para inversores institucionales e inversores privados.
Born in Madrid in 1979. A Law Graduate from the Universidad Autónoma in Madrid and a member of the Bar association of Madrid. Following a brief period with the Dikei Law practice, he was employed by Garrigues Abogados y Asesores Tributarios as an associate in the Department of Public Law and Urban Planning. He joined Canal de Isabel II in 2009 as Head of the Water and Environment Legal Department, responsible for legal advice and representing the company at all proceedings, in particular, those related to Administrative Law and the Environment. He has presented papers at a number of courses and seminars at universities and public and private institutions on administrative law and, in particular, water rights. In 2013 he was appointed Deputy Director of Human Resources at Canal de Isabel II, and in June 2016 he became Director of Resource Management for the company.
Born in Foz (Lugo) in 1959. Graduate in Law from the San Pablo CEU University of Madrid. A career civil servant, he is a General Administration Manager for Local Government (TAG). He completed the Masters in Corporate Legal Consultancy at the Instituto de Empresa (Madrid), and a Masters in Local Administration at the School of Law and Economics (Madrid). Prior to his appointment at Canal de Isabel II, he was the Attorney to the Supreme Court Technical Office; president and managing director of the public company Expasa S.A. (SEPI); Deputy Regional Minister for the Environment and Land Planning, and Deputy Regional Minister for the Economy and Trade for the Community of Madrid. In July 2014 he was appointed director of the General Technical Office and Secretary of the Board of Directors of Canal de Isabel II, and continues in both positions at present.
Born in Madrid in 1956. An expert in military intelligence, he has served as a Colonel in the Infantry Reserves since February 2016. An Advanced Diploma in Security of the Army and Master in Private Security Management, he held positions of responsibility at the Army Headquarters between 1994 and 1998. Subsequently, he was Head of Department at the Centre for Studies and Systems and at the Army War School. In 2001, he became the Chief of the Operations Security Unit in the Army General Staff, later moving to the Defence General Staff. In 2010, and until his move to the reserve corps, he served in the Army Barracks Management Division. In February 2017, he became the Director of Security at Canal de Isabel II.
CANAL FIGURES
Supplying
Sanitation
Reutilización
Clients
Economic and financial figures
Our history
1848
Water abstraction project
In 1848, a Royal Order issued by Isabel II appointed the engineers, Juan Rafo and Juan de Ribera, to draw up a project to end the water supply problem besetting Madrid. The two engineers designed and constructed a gravity dam and a canal almost 70 kilometres long with a reservoir of 48,000 cubic metres. This infrastructure would carry water from the River Lozoya to the city of Madrid and supply up to five times the population of that time.
1858
The water from Lozoya reached Madrid
The 24th of June 1858, water from the river Lozoya reached Madrid for the first time, thus, ended one of the most important civil engineering works of the time and Queen Isabel II opened the Madrid water supply. The milestone was commemorated through the instalment of a fountain in the San Bernardo street.
1869 - 1879
El Villar Dam
While a fast-growing urban supply network was being developed in Madrid to carry the water to the homes of the inhabitants, in 1869 work started on the innovative El Villar dam, which came into service in 1879. The dam was 30 years ahead of its time: it was the first arch-gravity dam, the highest in Europe at that time, at 50 metres, and today, it is the oldest dam still in service belonging to the Canal de Isabel II supply system.
1911
First Water Tower
At the start of the 20th century, and after the construction of several underground tanks which increased the guaranteed water supply, it became necessary to supply the higher areas of the city. In 1911 the first Pumping station and the first water tower were opened and are one of the most recognisable symbols of the company. Designed by the engineers, Diego Martín Montalvo, Ramón de Aguinaga and Luis Moya, the brick tank built in Neo-Mudejar style, raised 1500 cubic metres of water to a height above ground level of 32 metres, thanks to the pumping station built in the vicinity. Today the tank has been converted into an exhibition hall and has become an inherent part of Madrid's urban landscape. 1972 – Opening of the El Atazar dam
1972
Opening of the El Atazar dam
Between 1968 and 1976, more projects were completed than throughout the entire history of the company: treatment plants, tanks, dams and reservoirs were constructed. In 1972, El Atazar dam came into service. More than 134 metres high, it takes water from the Lozoya river which continues to be the most important water reserve in the region even today. At the tail of the area which regulates the Lozoya river basin, the El Atazar dam has a storage capacity of more than 425 cubic hectometres. That is, almost half of the total supply system for the region.
2005
A commitment to waste water treatment and recycling
Halfway through the first decade of the 21st century, Canal assumed a major commitment for the treatment and recycling of waste water for use in the irrigation of green zones, in industry and for cleaning the streets. This was the start of the Plan Dpura (Waste water treatment plan), involving major investments and the construction of collectors, treatment plants and other sanitation-related infrastructures: the aim being to treat 100% of the waste water in the region and to preserve the quality of the water bodies in Madrid. Moreover, and in 2005, an agreement was signed by which Canal took over the management of all the major waste water treatment plants in the city of Madrid.
2016
Pelayos de la Presa Waste Water Treatment Plant
With the start-up of Pelayos de la Presa Waste Water Treatment Plant, Canal de Isabel II completed the connection of the entire Community to the main water supply system, following a global investment of 33.9 million Euros which guarantees a quality water supply to the towns of the so-called south-west corner of the region: Pelayos de la Presa, San Martín de Valdeiglesias, Cenicientos, Cadalso de los Vidrios and Rozas de Puerto Real. The plant, equipped with membranes for the ultrafiltration of water, joins the 13 existing plants in the region to complete the Canal de Isabel II water supply system in the Community of Madrid.
Our history
1848
Water abstraction project
In 1848, a Royal Order issued by Isabel II appointed the engineers, Juan Rafo and Juan de Ribera, to draw up a project to end the water supply problem besetting Madrid. The two engineers designed and constructed a gravity dam and a canal almost 70 kilometres long with a reservoir of 48,000 cubic metres. This infrastructure would carry water from the River Lozoya to the city of Madrid and supply up to five times the population of that time.
1858
The water from Lozoya reached Madrid
The 24th of June 1858, water from the river Lozoya reached Madrid for the first time, thus, ended one of the most important civil engineering works of the time and Queen Isabel II opened the Madrid water supply. The milestone was commemorated through the instalment of a fountain in the San Bernardo street.
1869 - 1879
El Villar Dam
While a fast-growing urban supply network was being developed in Madrid to carry the water to the homes of the inhabitants, in 1869 work started on the innovative El Villar dam, which came into service in 1879. The dam was 30 years ahead of its time: it was the first arch-gravity dam, the highest in Europe at that time, at 50 metres, and today, it is the oldest dam still in service belonging to the Canal de Isabel II supply system.
1911
First Water Tower
At the start of the 20th century, and after the construction of several underground tanks which increased the guaranteed water supply, it became necessary to supply the higher areas of the city. In 1911 the first Pumping station and the first water tower were opened and are one of the most recognisable symbols of the company. Designed by the engineers, Diego Martín Montalvo, Ramón de Aguinaga and Luis Moya, the brick tank built in Neo-Mudejar style, raised 1500 cubic metres of water to a height above ground level of 32 metres, thanks to the pumping station built in the vicinity. Today the tank has been converted into an exhibition hall and has become an inherent part of Madrid's urban landscape. 1972 – Opening of the El Atazar dam
1972
Opening of the El Atazar dam
Between 1968 and 1976, more projects were completed than throughout the entire history of the company: treatment plants, tanks, dams and reservoirs were constructed. In 1972, El Atazar dam came into service. More than 134 metres high, it takes water from the Lozoya river which continues to be the most important water reserve in the region even today. At the tail of the area which regulates the Lozoya river basin, the El Atazar dam has a storage capacity of more than 425 cubic hectometres. That is, almost half of the total supply system for the region.
2005
A commitment to waste water treatment and recycling
Halfway through the first decade of the 21st century, Canal assumed a major commitment for the treatment and recycling of waste water for use in the irrigation of green zones, in industry and for cleaning the streets. This was the start of the Plan Dpura (Waste water treatment plan), involving major investments and the construction of collectors, treatment plants and other sanitation-related infrastructures: the aim being to treat 100% of the waste water in the region and to preserve the quality of the water bodies in Madrid. Moreover, and in 2005, an agreement was signed by which Canal took over the management of all the major waste water treatment plants in the city of Madrid.
2016
Pelayos de la Presa Waste Water Treatment Plant
With the start-up of Pelayos de la Presa Waste Water Treatment Plant, Canal de Isabel II completed the connection of the entire Community to the main water supply system, following a global investment of 33.9 million Euros which guarantees a quality water supply to the towns of the so-called south-west corner of the region: Pelayos de la Presa, San Martín de Valdeiglesias, Cenicientos, Cadalso de los Vidrios and Rozas de Puerto Real. The plant, equipped with membranes for the ultrafiltration of water, joins the 13 existing plants in the region to complete the Canal de Isabel II water supply system in the Community of Madrid.