Canal de Isabel II


Who we are

OUR MISSION

We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.

To fulfill this mission we have acquired ten commitments.

See our commitments

OUR VISION

Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.

OUR VALUES

Sustainability

Sustainability

We manage and protect a natural resource.

Commitment

Commitment

We are involved in the development of our community.

Excellence

Excellence

We offer a excellence service and maximun quality.

Proximity

Proximity

We are part of the life of the Autonomous Region of Madrid.

Transparency

Transparency

We are committed to transparent management.

Our Strategy

The Canal de Isabel II Strategic Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service. We want to strengthen our public company by recovering its essence and integrating all Madrid city councils into our decision-making bodies, and for it to be considered the motor channel of the Community of Madrid and a leading European company in the sector.

See Strategic Plan 2018-2030

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2018 Report and Update 2019-2023

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Strategic Plan 2018-2030

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2020   Report

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Indicators 2nd quarter 2020

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ORGANISATION CHART

Certifications and accreditations

At Canal de Isabel II we carry out all our activities contributing to the safety and health of people, the protection of the environment and the care of the quality of our services. For this reason, our work is certified and accredited by different national and international organizations and entities, which reinforces our commitment to the sustainable management of the integral water cycle.

QUALITY CERTIFICATIONS

UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018

Canal de Isabel II has a Management System certified by the TÜV Rheinland Certification Entity according to the following international standards:

COVID-19 SAFETY PROTOCOL

Canal de Isabell II has implemented a specific Action Plan, certified by the TÜV Rheinland Certification Entity, which includes hygienic-sanitary, organizational, health and safety risk prevention measures to reduce the risk of contagion according to the Safe Protocol Covid-19.

COVID-19 Safety protocol certification

QUALITY ASSESSMENT AUDIT INTERNAL

Canal de Isabel II's Internal Audit activity is certified according to the Global (International) Institute of Internal Auditors. This evaluation shows the commitment of the Internal Audit, Risk Management and Internal Control Subdirectorate to comply with the International Standards for the Professional Practice of Internal Auditing and to continuously improve its performance, professionalism and use of best practices.

QA Certification

Accreditations by ENAC

UNE-EN ISO/IEC 17025:2005

According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)

Water laboratory certificate

UNE-EN ISO/IEC 17025:2005

Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)

Meter laboratory certificate

UNE-EN ISO/IEC 17020:2012

The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that make the inspection. (See scope)

See accreditation certificate

Quality Systems

Since 2017, Canal de Isabel II has had a line of action through the development of processes improvement projects, using methodologies that pursue effectiveness and efficiency in management, emphasizing people and eliminating activities that do not add value, with a focus on maximizing customer value. To date, 34 improvement projects have been carried out, in which more than 250 people have participated, and more than 300 improvements have been identified in different areas of company management.

CANAL KEY FIGURES

Supplying

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Sanitation

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Reclaimed water

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Clients

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Economic and financial figures

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