10 COMMITMENTS AS CLEAR AS MADRID'S WATER
As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.
Canal de Isabel II
OUR MISSION
We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.
To fulfill this mission we have acquired ten commitments.
OUR VISION
Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top-quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have been trusting Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.
OUR VALUES
Sustainability
We manage and protect a natural resource.
Commitment
We are involved in the development of our community.
Excellence
We offer an excellent service and maximum quality.
Proximity
We are part of the life of the Autonomous Region of Madrid.
Transparency
We are committed to transparent management.
2021 Report (only in Spanish)
2022 Report (only in Spanish)
Review of indicators 2022 (only in Spanish)
Results 1st quarter 2023 (Spanish only)
ORGANIZATION CHART
- Presidency
-
Mr. Luis M. MurcianoPresidential Office
- CEO
- Operations Directorate
- Innovation and Engineering Directorate
- Commercial Directorate
- Finance and Business Development Directorate
- Resources Directorate
- General Secretary's Office
- Security Directorate
He holds a degree in Agricultural Engineering from the Polytechnic University of Madrid. His professional activity began in the Fire and Civil Protection Service of Alcorcón City Council, where he was chief officer.
In 2015 he was appointed director general of Citizen Protection of the Community of Madrid, and two years later he became director of the Madrid 112 Security and Emergency Agency. Since July 2021, in addition to continuing to head that agency, he has been appointed Deputy Minister of the Interior of the Government of the Community of Madrid. Since June 2023, he has been Minister for the Environment, Agriculture, and the Interior Affairsof the Community of Madrid.
Throughout his professional career, he has combined his work as a firefighter with collaborations in institutions related to civil protection and emergencies, and with teaching functions in safety, emergencies, and fire protection. He has also acted as a speaker and coordinator at conferences and congresses related to these fields and has chaired the Professional Association of Firefighter Technicians between 2012 and 2021.
CERTIFICATIONS AND ACCREDITATIONS
At Canal de Isabel II we carry out all our activities contributing to the safety and health of people, the protection of the environment and the care of the quality of our services. For this reason, our work is certified and accredited by different national and international organizations and entities, which reinforces our commitment to the sustainable management of the integral water cycle.
QUALITY CERTIFICATIONS
UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018
Canal de Isabel II has a Management System certified by the TÜV Rheinland Certification Entity according to the following international standards:
Canal de Isabel II's Internal Audit activity is certified according to the Global (International) Institute of Internal Auditors. This evaluation shows the commitment of the Internal Audit, Risk Management and Internal Control Subdirectorate to comply with the International Standards for the Professional Practice of Internal Auditing and to continuously improve its performance, professionalism and use of best practices.QUALITY ASSESSMENT INTERNAL AUDIT
Accreditations by ENAC
UNE-EN ISO/IEC 17025:2005
According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)
UNE-EN ISO/IEC 17025:2005
Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)
UNE-EN ISO/IEC 17020:2012
The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that perform the inspection. (See scope)
Quality Systems
Canal de Isabel II has a line of action that includes the development of projects to improve processes and activities, through methodologies that pursue effectiveness and efficiency in management, placing emphasis on the the value chain with a focus on maximizing the performance of our processes. To do this, we have a group of improvement liaisons, made up of workers who lead this initiative in each of their units.
CANAL KEY FIGURES
Supplying
Sanitation
Reclaimed water
Energy Generation
Clients
Economic and financial figures
