Canal de Isabel II

ABOUT US

We care for our Community, managing everyone's water with transparency, efficiency and sustainability.

ABOUT US

We care for our Community, managing everyone's water with transparency, efficiency and sustainability.

Who we are

OUR MISSION

We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.

To fulfill this mission we have acquired ten commitments.

See our commitments

OUR MISSION

We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.

To fulfill this mission we have acquired ten commitments.

See our commitments

OUR VISION

Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.

OUR VISION

Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have trusted Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.

OUR VALUES

Sustainability

We manage and protect a natural resource.

Commitment

We are involved in the development of our community.

Excellence

We offer a excellence service and maximun quality.

Proximity

We are part of the life of the Autonomous Region of Madrid.

Transparency

We are committed to transparent management.

Vision and values

Our Strategy

The Canal de Isabel II Strategic Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service. We want to strengthen our public company by recovering its essence and integrating all Madrid city councils into our decision-making bodies, and for it to be considered the motor channel of the Community of Madrid and a leading European company in the sector.

Our Strategy

The Canal de Isabel II Strategic Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service. We want to strengthen our public company by recovering its essence and integrating all Madrid city councils into our decision-making bodies, and for it to be considered the motor channel of the Community of Madrid and a leading European company in the sector.

Strategic Plan 2018-2030

2018 Report and Update 2019-2023

2019 Report

Indicators 2nd quarter 2020

ORGANISATION CHART

Presidency
CEO
Direction of Operations
Direction of Innovation and Engineering
Commercial Direction
Direction of Financial Management and Business Development Direction
Direction of Resources
General Secretary's Office
Security Direction

Mrs. Paloma Martín

President

Paloma Martín is a Graduate of Law from the Complutense University of Madrid and holds a PhD from Rey Juan Carlos University.
Since August 2019, she is the Regional Minister of the Environment, Urban Planning and Sustainability of the Autonomous Community of Madrid. President of Fundación Canal and Sierra de Guadarrama National Park. She also serves as a delegate to the Government Committee for Economic Affairs. Until her appointment, she was a director at Deloitte. Prior to this, she held positions in the Regional Ministry of Health and Social Affairs of the Autonomous Community of Madrid, and has worked in the Ministry of Public Administration. She was also the spokesperson for Justice and Home Affairs in the Assembly of Madrid.
She has served as a member of the Urban Planning Commission (2011-2014), a member of the Environment Council (2014-2015) and a member of the Madrid Institute for Rural, Agricultural and Food Research and Development (IMIDRA) Board of Directors (2011-2014).

Mrs. Isabel Cuevas

Director of the Presidential Office

D. Ricardo Llorente Hernán-Gómez

Security Direction

Born in Madrid, he is a General Brigadier of the Guardia Civil in a reserve situation since March 2018. During his career in the armed institute, he has held positions of responsibility in the Information Technology Service of the Guardia Civil, in the Headquarters of the Support Services and in the Permanent Secretariat of Evaluation and Classification, among other units.

Graduated in Computer Science, he has completed the Official Master's Degree in Information Technology and Computer Systems at the Rey Juan Carlos University, the Higher Course of Specialist in Security Management and Direction at the Francisco de Victoria University and has the title of Director of Security issued by the Interior Ministry. He has also taken courses related to High Management of Financial Resources, Public Safety, Technology Management and Cryptology in entities such as CESEDEN, the Ortega y Gasset University Institute and the Business School Institute, among others.

From December 2018 until his incorporation to Canal de Isabel II, he has been Secretary General of the Autonomous Agency for the Management of Infrastructures and State Security Equipment.

Certificaciones y acreditaciones de calidad

En Canal de Isabel II desarrollamos todas nuestras actividades contribuyendo a la seguridad y salud de las personas, la protección del medio ambiente y el cuidado de la calidad de nuestros servicios. Por ello, nuestra labor está certificada y acreditada por distintos organismos y entidades nacionales e internacionales, lo que refuerza nuestro compromiso con la gestión sostenible del ciclo integral del agua.

CERTIFICACIONES

UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018

Canal de Isabel II cuenta con un Sistema de Gestión certificado por la Entidad de Certificación TÜV Rheinland según las siguientes normas internacionales:

CERTIFICACIONES

UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018

Canal de Isabel II cuenta con un Sistema de Gestión certificado por la Entidad de Certificación TÜV Rheinland según las siguientes normas internacionales:

PROTOCOLO SEGURO COVID-19

Canal de Isabell II ha implantado un Plan específico de actuación, certificado por la Entidad de Certificación TÜV Rheinland, que incluye las medidas higiénico-sanitarias, organizativas, de prevención del riesgo de seguridad y salud para la reducción del riesgo de contagio según el Protocolo Seguro Covid-19.

Certificado Protocolo Seguro COVID-19

PROTOCOLO SEGURO COVID-19

Canal de Isabell II ha implantado un Plan específico de actuación, certificado por la Entidad de Certificación TÜV Rheinland, que incluye las medidas higiénico-sanitarias, organizativas, de prevención del riesgo de seguridad y salud para la reducción del riesgo de contagio según el Protocolo Seguro Covid-19.

Certificado Protocolo Seguro COVID-19

Accreditations by ENAC

UNE-EN ISO/IEC 17025:2005

According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)

Water laboratory certificate

Accreditations by ENAC

UNE-EN ISO/IEC 17025:2005

According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)

Water laboratory certificate

UNE-EN ISO/IEC 17025:2005

Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)

Meter laboratory certificate

UNE-EN ISO/IEC 17025:2005

Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)

Meter laboratory certificate

UNE-EN ISO/IEC 17020:2012

The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that make the inspection. (See scope)

See accreditation certificate

UNE-EN ISO/IEC 17020:2012

The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that make the inspection. (See scope)

See accreditation certificate

Sistemas de calidad

Desde 2017, Canal de Isabel II cuenta con una línea de actuación a través del desarrollo de proyectos de mejora de procesos, mediante metodologías que persiguen la eficacia y la eficiencia en la gestión, poniendo el acento en las personas y en la eliminación de actividades que no aportan valor, con un enfoque centrado en maximizar el valor del cliente. Hasta el momento, se han llevado a cabo 34 proyectos de mejora, en los que han participado más de 250 personas, habiéndose identificado más de 300 mejoras en distintos ámbitos de gestión de la empresa.

ABOUT US

We care for our Community, managing everyone's water with transparency, efficiency and sustainability.

ABOUT US

We care for our Community, managing everyone's water with transparency, efficiency and sustainability.

Who we are

OUR MISSION

OUR MISSION

OUR VISION

OUR VISION

OUR VALUES

Sustainability

Commitment

Excellence

Proximity

Transparency

Our Strategy

Our Strategy

ORGANISATION CHART

Certificaciones y acreditaciones de calidad

CERTIFICACIONES

UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018

CERTIFICACIONES

UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018

PROTOCOLO SEGURO COVID-19

PROTOCOLO SEGURO COVID-19

Accreditations by ENAC

UNE-EN ISO/IEC 17025:2005

Accreditations by ENAC

UNE-EN ISO/IEC 17025:2005

UNE-EN ISO/IEC 17025:2005

UNE-EN ISO/IEC 17025:2005

UNE-EN ISO/IEC 17020:2012

UNE-EN ISO/IEC 17020:2012

Sistemas de calidad

CANAL KEY FIGURES

Supplying

Sanitation

Reclaimed water

Clients

Economic and financial figures