Clients


Clients

Enter the Virtual Office and enjoy the advantages of doing all your transactions online: check our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.

Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or cancelling a supply, among many others.

 

NEW METER REMOTE READING SERVICE

Real-time measurement for maximum savings

Control your water consumption with comfort and precision thanks to the remote meter reading service. Forget about home visits and access your consumption information in real time, saving time and money in the long term.

More information

Real-time measurement for maximum savings

Control your water consumption with comfort and precision thanks to the remote meter reading service. Forget about home visits and access your consumption information in real time, saving time and money in the long term.

More information

Rates 2022

Our rates remain frozen

For the eighth year in a row, our rates remain frozen

More details (spanish)

JOIN THE ELECTRONIC INVOICING

We put at your disposal an electronic invoicing application that allows, in a fast and simple way, access to different services such as: manually entering invoices on the web portal, sending electronically signed invoices, consulting, viewing and downloading invoices.

Join the e-invoice here

 

 

Join the electronic invoice

CUSTOMER SATISFACTION INDEX

CUSTOMER SATISFACTION INDEX

Our commitment to excellence and quality in service has allowed us to achieve a rating of 8.76 in the 2022 customer satisfaction index. For this reason, today we continue to take care of everyone's water with transparency, efficiency and sustainability.

More information


CAN WE HELP YOU?

BECAUSE OUR CLIENTS ARE OUR PRIORITY

Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.

How can you show your disagreement? By filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.

reclamaciones Reclamaciones

FILE A COMPLAINT

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reclamaciones1 Reclamaciones

INVOICE CHECK

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reclamaciones2 Reclamaciones

ARBITRATION SYSTEM

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NEW BONUS FOR MINIMUM VITAL INCOME

OUR SOCIAL RATE CONTINUES TO GROW

At Canal, we adapt to your needs. For this reason, our social water consumption rate is designed for those who need it most. We improve our service by offering bonuses for: social exemption, family or large housing, for widow's pension,minimum vital income and, now, also for those who suffer an illegal ocupation of their property. Consult and benefit.

More information (Spanish)

LETTER OF COMMITMENTS

10 commitments as clear as Madrid's water

As  we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.

OUR COMMITMENTS (Spanish)

INCIDENCES ON THE NETWORK

INCIDENCES MANAGEMENT

Thanks to this service, you will be able to locate any incidence related to the water supply on the map and know its status quickly and easily. Enter the address where you want to locate possible incidents on the map.

Check ongoing incidences

INCIDENCES MANAGEMENT

Thanks to this service, you will be able to locate any incidence related to the water supply on the map and know its status quickly and easily. Enter the address where you want to locate possible incidents on the map.

Check ongoing incidences