
SOLO EL PAPEL HIGIÉNICO PUEDE TIRARSE POR EL VÁTER
Matilda ha vencido al monstruo de las toallitas, usando únicamente una papelera. ¡Ayuda a Matilda!
CANAL DE CERCA
En esta entrega de la serie #CanalDeCerca acompañamos por el nuevo Parque Bravo Murillo a Rocío Sánchez Rubal, jefa del Área de Arquitectura y Urbanismo de Canal de Isabel II. De su mano, conoceremos las particularidades de su trabajo, del que cada vez se benefician más madrileños.
COMMITED TO SUSTAINABILITY
We reinforce our commitment to sustainability in the management of the integral water cycle. Aspects such as the reuse of water, the care of the receiving channels and the generation of clean energy have marked the company's sustainability policy.
Clients
CLIENTS
Because you are our priority, we want to speak to you clearly and offer you more solutions to meet your needs.
CLIENTS
Because you are our priority, we want to speak to you clearly and offer you more solutions to meet your needs.
NEW BONUS FOR MINIMUM VITAL INCOME
Go to electronic invoicing

We put at your disposal an electronic invoicing application that allows, in an agile and simple way, access to different services such as: manually entering invoices on the web portal, sending electronically signed invoices, consulting, viewing and downloading invoices.
We put at your disposal an electronic invoicing application that allows, in an agile and simple way, access to different services such as: manually entering invoices on the web portal, sending electronically signed invoices, consulting, viewing and downloading invoices.

REQUEST YOUR ELECTRONIC INVOICE
Switch to electronic invoicing and help us take care of the environment by saving paper.
REQUESTYOUR NEW INVOICE
Transparent and committed to you
We want your water bill to be even more intuitive and transparent. We have improved its design so that you have the most important information at a glance. Did you know that you don't really pay for water? Canal manages a common good so that it reaches you in the best conditions. Find out.
Transparent and committed to you
We want your water bill to be even more intuitive and transparent. We have improved its design so that you have the most important information at a glance. Did you know that you don't really pay for water? Canal manages a common good so that it reaches you in the best conditions. Find out.
APPOINTMENT

WE DON'T WANT TO MAKE YOU WAIT
We guarantee that the waiting time in our commercial offices will not exceed 10 minutes. Also, if you want your visits to flow like water , request your appointment.
WE DON'T WANT TO MAKE YOU WAIT
We guarantee that the waiting time in our commercial offices will not exceed 10 minutes. Also, if you want your visits to flow like water , request your appointment.

Commitments letter
10 clear commitments like Madrid's water
Because we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 clear commitments like the water of Madrid.
10 clear commitments like Madrid's water
Because we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 clear commitments like the water of Madrid.
CAN WE HELP YOU?
BECAUSE OUR CLIENTS ARE OUR PRIORITY
Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.
How can you show your disagreement? Filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.


FILE A COMPLAINT

FILE A COMPLAINT



INVOICE CHECK

CONSUMER BILLING REVIEW
Not happy with your bill? Tell us the reasons for your disagreement and provide all the information and documentation you deem necessary.
When there is an increase in your consumption as a result of a breakdown in your internal distribution network, you can also request that we review your invoice. In this case, you must provide us with the documentation that proves the repair or correction of the incident that caused the leak.
We will treat your case in a personalized way through a team of specialists, performing those actions that are necessary to be able to adopt a fair resolution to your request for review.
We will respond to you in the shortest possible time, always within 30 days of filing the request for review, in any case complying with the applicable legislation in defense of consumers and users.



ARBITRATION SYSTEM

CONSUMER ARBITRATION SYSTEM
In addition, we are attached to the Consumer Arbitration System of the Community of Madrid.
The Consumer Arbitration System is a voluntary and free extrajudicial procedure: the files are processed in ninety calendar days from the date the complete documentation is received.
If you decide to resort to the Consumer Arbitration System, an arbitration college will study your case from an equal and independent perspective. And if the conflict is not resolved after a first phase of mediation, the arbitration body will issue a decision that will resolve the dispute and will be binding.
The following assumptions are excluded from consumer arbitration:
Claims whose amount exceeds € 3,000 and those related to compensation for damages.
Claims made by professionals or businessmen in the exercise of their professional, industrial or commercial activity.
Claims on invoices issued more than 12 months from the date of request for arbitration.
Claims for services, supplies or equipment not directly contracted with Canal or its distributors, or those in which there is no direct consumer relationship.
Issues on which there is already a judicial or administrative resolution in this regard or those that have been formulated before the Administration of Justice or the State Security Forces and Corps, without having been filed.


FILE A COMPLAINT

FILE A COMPLAINT



INVOICE CHECK

CONSUMER BILLING REVIEW
Not happy with your bill? Tell us the reasons for your disagreement and provide all the information and documentation you deem necessary.
When there is an increase in your consumption as a result of a breakdown in your internal distribution network, you can also request that we review your invoice. In this case, you must provide us with the documentation that proves the repair or correction of the incident that caused the leak.
We will treat your case in a personalized way through a team of specialists, performing those actions that are necessary to be able to adopt a fair resolution to your request for review.
We will respond to you in the shortest possible time, always within 30 days of filing the request for review, in any case complying with the applicable legislation in defense of consumers and users.



ARBITRATION SYSTEM

CONSUMER ARBITRATION SYSTEM
In addition, we are attached to the Consumer Arbitration System of the Community of Madrid.
The Consumer Arbitration System is a voluntary and free extrajudicial procedure: the files are processed in ninety calendar days from the date the complete documentation is received.
If you decide to resort to the Consumer Arbitration System, an arbitration college will study your case from an equal and independent perspective. And if the conflict is not resolved after a first phase of mediation, the arbitration body will issue a decision that will resolve the dispute and will be binding.
The following assumptions are excluded from consumer arbitration:
Claims whose amount exceeds € 3,000 and those related to compensation for damages.
Claims made by professionals or businessmen in the exercise of their professional, industrial or commercial activity.
Claims on invoices issued more than 12 months from the date of request for arbitration.
Claims for services, supplies or equipment not directly contracted with Canal or its distributors, or those in which there is no direct consumer relationship.
Issues on which there is already a judicial or administrative resolution in this regard or those that have been formulated before the Administration of Justice or the State Security Forces and Corps, without having been filed.
Clients
Enter the Virtual Office and enjoy the advantages of doing all your transactions online: consult our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.
Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or canceling a supply, among many others.
INCIDENTS MANAGEMENT
Thanks to this service, you will be able to locate any incident related to the water supply and find out its status quickly and easily. Enter the address on which you want to locate possible incidents on the map.
We use our own and third-party cookies to improve our services. You can obtain more information, or find out how to change the configuration, in our privacy policy and cookies.
OUR SOCIAL RATE CONTINUES TO GROW
At Canal, we adapt to your needs. For this reason, our social water consumption rate is designed for those who need it most. We improve our service by offering bonuses for: social exemption, family or large housing, for widow's pension and, now, also for minimum vital income. Consult and benefit.
More information
OUR SOCIAL RATE CONTINUES TO GROW
At Canal, we adapt to your needs. For this reason, our social water consumption rate is designed for those who need it most. We improve our service by offering bonuses for: social exemption, family or large housing, for widow's pension and, now, also for minimum vital income. Consult and benefit.
More information