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CAN WE HELP YOU?
BECAUSE OUR CLIENTS ARE OUR PRIORITY
In Canal de Isabel II we place clients like you at the center of our activity, hence our efforts are directed to offer you a top quality service and a close and direct treatment. First of all, we want to meet your needs and meet your expectations.
Even so, if at any time you feel that we are not up to par, you can exercise your right to file a claim that, in any case, will be resolved independently, equitably and fairly.
How can you show your disagreement? Filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, and for the specific case of a disagreement with the water consumption bill, you can request a billing review.