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Clients

BONUSES IN YOUR TARIFF

BONIFICACIONES

Bajamos la factura del agua para ayudar a quienes más lo necesitan

Solicita tu bonificación  

Pásate a la factura electrónica

SOLICITA TU FACTURA ELECTRÓNICA

Pásate a la factura electrónica y ayúdanos a cuidar del medioambiente ahorrando el consumo de papel

Solicitar  

Commitments letter

CITA PREVIA

TU NUEVA FACTURA


CAN WE HELP YOU?

BECAUSE OUR CLIENTS ARE OUR PRIORITY

In Canal de Isabel II we place clients like you at the center of our activity, hence our efforts are directed to offer you a top quality service and a close and direct treatment. First of all, we want to meet your needs and meet your expectations.

Even so, if at any time you feel that we are not up to par, you can exercise your right to file a claim that, in any case, will be resolved independently, equitably and fairly.

How can you show your disagreement? Filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, and for the specific case of a disagreement with the water consumption bill, you can request a billing review.


Clients

Go to the Virtual Office and enjoy the benefits of completing all your paperwork online.

 

GESTIÓN DE INCIDENCIAS

Gracias a este servicio, podrás localizar en el mapa cualquier incidencia relacionada con el suministro de agua y conocer su estado de una forma rápida y sencilla. Introduce la dirección sobre la que deseas localizar las posibles incidencias en el mapa.

Consultar incidencias en curso

gestión de incidencias

PLANES ESTRELLA

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