Enter the Virtual Office and enjoy the advantages of doing all your transactions online: check our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.
Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or cancelling a supply, among many others.
NEW METER REMOTE READING SERVICE
Real-time measurement for maximum savings
Control your water consumption with comfort and precision thanks to the remote meter reading service. Forget about home visits and access your consumption information in real time, saving time and money in the long term.
JOIN THE ELECTRONIC INVOICING
CUSTOMER SATISFACTION INDEX
CAN WE HELP YOU?
BECAUSE OUR CLIENTS ARE OUR PRIORITY
Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.
How can you show your disagreement? By filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.
FILE A COMPLAINT
FILE A COMPLAINT
NEW BONUS FOR MINIMUM VITAL INCOME
LETTER OF COMMITMENTS
INCIDENCES ON THE NETWORK
Thanks to this service, you will be able to locate any incidence related to the water supply on the map and know its status quickly and easily. Enter the address where you want to locate possible incidents on the map.