Clients


Clients

Enter the Virtual Office and enjoy the advantages of doing all your transactions online: check our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.

Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or cancelling a supply, among many others.

 

NEW BONUS FOR MINIMUM VITAL INCOME

OUR SOCIAL RATE CONTINUES TO GROW

At Canal, we adapt to your needs. For this reason, our social water consumption rate is designed for those who need it most. We improve our service by offering bonuses for: social exemption, family or large housing, for widow's pension and, now, also for minimum vital income. Consult and benefit.

More information

BONUSES

We lower the water bill to help those who need it most

Ask for your bonus  

GO TO ELECTRONICA INVOICING

We put at your disposal an electronic invoicing application that allows, in a fast and simple way, access to different services such as: manually entering invoices on the web portal, sending electronically signed invoices, consulting, viewing and downloading invoices.

REQUEST YOUR ELECTRONIC INVOICE

Switch to electronic invoicing and help us take care of the environment by saving paper.

REQUEST  

YOUR NEW INVOICE

Transparent and committed to you

We want your water bill to be even more intuitive and transparent. We have improved its design so that you have the most important information at a glance. Did you know that you don't really pay for water? Canal manages a common good so that it reaches you in the best conditions. Find out.

RATES COMMITTED TO YOU

Our rates haven't risen in the last 6 years.

Rates 2021  icono documento

CUSTOMISED APPOINTMENT

WE DON'T WANT TO MAKE YOU WAIT

We guarantee that the waiting time in our commercial offices will not exceed 10 minutes. Also, if you want your visits to flow like water , request your appointment.

Request your appointment

LETTER OF COMMITMENTS

10 commitments as clear as Madrid's water

As  we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.

OUR COMMITMENTS


CAN WE HELP YOU?

BECAUSE OUR CLIENTS ARE OUR PRIORITY

Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.

How can you show your disagreement? By filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.

reclamaciones Reclamaciones

FILE A COMPLAINT

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reclamaciones1 Reclamaciones

INVOICE CHECK

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reclamaciones2 Reclamaciones

ARBITRATION SYSTEM

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INCIDENTS MANAGEMENT

Thanks to this service, you will be able to locate any incident related to the water supply and find out about its status quickly and easily. Enter the address on which you want to locate possible incidents on the map.

Consult ongoing incidents

gestión de incidencias