Clients


Clients

Enter the Virtual Office and enjoy the advantages of doing all your transactions online: check our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.

Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or cancelling a supply, among many others.

 

Rates 2022

Our rates remain frozen

For the seventh year in a row, our rates remain frozen

More details (spanish)

JOIN THE ELECTRONIC INVOICING

We put at your disposal an electronic invoicing application that allows, in a fast and simple way, access to different services such as: manually entering invoices on the web portal, sending electronically signed invoices, consulting, viewing and downloading invoices.

Join the e-invoice here

List of the last winners of the e-invoice

 

Join the electronic invoice


CAN WE HELP YOU?

BECAUSE OUR CLIENTS ARE OUR PRIORITY

Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.

How can you show your disagreement? By filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.

reclamaciones Reclamaciones

FILE A COMPLAINT

flecha-desplegable
reclamaciones1 Reclamaciones

INVOICE CHECK

flecha-desplegable
reclamaciones2 Reclamaciones

ARBITRATION SYSTEM

flecha-desplegable

CUSTOMISED APPOINTMENT

WE DON'T WANT TO MAKE YOU WAIT

We guarantee that the waiting time in our commercial offices will not exceed 10 minutes. Also, if you want your visits to flow like water , request your appointment.

Request your appointment

NEW BONUS FOR MINIMUM VITAL INCOME

OUR SOCIAL RATE CONTINUES TO GROW

At Canal, we adapt to your needs. For this reason, our social water consumption rate is designed for those who need it most. We improve our service by offering bonuses for: social exemption, family or large housing, for widow's pension,minimum vital income and, now, also for those who suffer an illegal ocupation of their property. Consult and benefit.

More information

LETTER OF COMMITMENTS

10 commitments as clear as Madrid's water

As  we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.

OUR COMMITMENTS

INCIDENCIAS EN LA RED

GESTIÓN DE INCIDENCIAS

Gracias a este servicio, podrás localizar en el mapa cualquier incidencia relacionada con el suministro de agua y conocer su estado de una forma rápida y sencilla. Introduce la dirección sobre la que deseas localizar las posibles incidencias en el mapa.

Consultar incidencias en curso

GESTIÓN DE INCIDENCIAS

Gracias a este servicio, podrás localizar en el mapa cualquier incidencia relacionada con el suministro de agua y conocer su estado de una forma rápida y sencilla. Introduce la dirección sobre la que deseas localizar las posibles incidencias en el mapa.

Consultar incidencias en curso