BECAUSE OUR CLIENTS ARE OUR PRIORITY

We are the first Spanish company dedicated to the management of the integral water cycle to have a Customer Ombudsman. 

The creation of this position is clear evidence of our interest in improving the care and attention we offer our customers. Thus we offer you another opportunity to have your case analysed with an independent perspective and to resolve any disagreements which have not been resolved following the standard procedures.

Access and contact our Customer Ombudsman here. 

To find out more, click here.

WE LOWER THE WATER PRICES 

Canal has been adapting to the special needs of our clients for years. Our social rate of water consumption is designed for those who need it most. Its creation is a clear sign of our interest in improving the attention and service we provide to our clients, offering them different bonuses: social discount rate for large family or large housing and, now, also for widow's pension beneficiaries.

Consult our social tariffs here.

2019 TARIFF FREEZE

0 % increase in domestic, industrial and commercial tariffs until 2019.

We undertake to keep the tariffs for the supply of drinking water and drainage unchanged until 2019, while at the same time improving our efficiency and reducing the level of debt, at a lower cost to the people of Madrid.

To find out more, click here.

SMART-REGION PLAN

100 % smart meters in the Community of Madrid

The technological revolution taking place in communications will change our relation to the services and companies that provide them. Applications are being designed and developed which will help to improve our quality of life, and which in the majority of cases we are not yet able to visualise. What is clear is that this revolution in the water supply sector will revolve around the use of smart meters and the massive analysis of information they make possible.

To find out more, click here.