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Clients

NEW BONUS FOR MINIMUM VITAL INCOME

BONIFICATIONS

We lower the water bill to help those who need it most

Ask for your bonification  

Go to electronic invoicing

REQUEST YOUR ELECTRONIC INVOICE

Switch to electronic invoicing and help us take care of the environment by saving paper.

REQUEST  

YOUR NEW INVOICE

RATES COMMITTED TO YOU

Our rates haven't risen in the last 6 years.

Rates 2021  icono documento

APPOINTMENT

Commitments letter


CAN WE HELP YOU?

BECAUSE OUR CLIENTS ARE OUR PRIORITY

Our efforts are directed to offer you a service of the highest quality and a close and direct treatment. Above all, we want to satisfy your needs and meet your expectations. Still, if at any time you feel we are not up to scratch, you can exercise your right to file a claim. We will resolve it independently, equitably and fairly.

How can you show your disagreement? Filing a complaint, requesting mediation through the Consumer Arbitration System of the Community of Madrid. In addition, you can request a review of your water consumption bill.


Clients

Enter the Virtual Office and enjoy the advantages of doing all your transactions online: consult our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.

Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or canceling a supply, among many others.

 

INCIDENTS MANAGEMENT

Thanks to this service, you will be able to locate any incident related to the water supply and find out its status quickly and easily. Enter the address on which you want to locate possible incidents on the map.

Consult ongoing incidents

gestión de incidencias

Use of cookies

We use our own and third-party cookies to improve our services. You can obtain more information, or find out how to change the configuration, in our privacy policy and cookies.

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