Clients
CLIENTS
Access all the information you need, in a simple user-friendly manner, from our Virtual Office
CLIENTS
Access all the information you need, in a simple user-friendly manner, from our Virtual Office
modulos clientes
Our
tariffs
Meter
reading
Payment
of bills
Our
discounts
Tips for saving
water
Incident
management
Our
tariffs
Meter
reading
Payment
of bills
Our
discounts
Tips for saving
water
Incident
management
STRATEGIC PLAN: OUR PRESENT IS THE FUTURE
The Strategic Plan of Canal de Isabel II 2018-2030 defines our long-term objectives and the strategies necessary to achieve them. This Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service.
WE EXPAND OUR SOCIAL TARIFFS TO GET TO EVEN MORE PEOPLE
In Canal de Isabel II we have been adapting to the special needs of our clients for years. Our social tariff of water consumption is designed for those who need it most and includes different bonuses.
APP CANAL CLIENTS: MANAGE WATER FROM YOUR SMARTPHONE
Download our app for free and discover all its advantages whether you are a client or not. Do you know that you can send your meter reading with a simple photo or notify an incident with a single click? A world of services at your fingertips.
Sign up and enjoy all the additional functions
My contracts
My bills
Next reading
I have a complaint
Unsubscribe from a service
Modulos desplegables clientes
Customer
Ombudsman
BECAUSE OUR CLIENTS ARE OUR PRIORITY
We are the first Spanish company dedicated to the management of the integral water cycle to have a Customer Ombudsman.
The creation of this position is clear evidence of our interest in improving the care and attention we offer our customers. Thus we offer you another opportunity to have your case analysed with an independent perspective and to resolve any disagreements which have not been resolved following the standard procedures.
Access and contact our Customer Ombudsman here.
Social Tariff
WE LOWER THE WATER PRICES
Canal has been adapting to the special needs of our clients for years. Our social rate of water consumption is designed for those who need it most. Its creation is a clear sign of our interest in improving the attention and service we provide to our clients, offering them different bonuses: social discount rate for large family or large housing and, now, also for widow's pension beneficiaries.
Consult our social tariffs here.
Flagship
programmes
2019 TARIFF FREEZE
0 % increase in domestic, industrial and commercial tariffs until 2019.
We undertake to keep the tariffs for the supply of drinking water and drainage unchanged until 2019, while at the same time improving our efficiency and reducing the level of debt, at a lower cost to the people of Madrid.
To find out more, click here.
SMART-REGION PLAN
100 % smart meters in the Community of Madrid
The technological revolution taking place in communications will change our relation to the services and companies that provide them. Applications are being designed and developed which will help to improve our quality of life, and which in the majority of cases we are not yet able to visualise. What is clear is that this revolution in the water supply sector will revolve around the use of smart meters and the massive analysis of information they make possible.
To find out more, click here.
Customer
Ombudsman
BECAUSE OUR CLIENTS ARE OUR PRIORITY
We are the first Spanish company dedicated to the management of the integral water cycle to have a Customer Ombudsman.
The creation of this position is clear evidence of our interest in improving the care and attention we offer our customers. Thus we offer you another opportunity to have your case analysed with an independent perspective and to resolve any disagreements which have not been resolved following the standard procedures.
Access and contact our Customer Ombudsman here.
To find out more, click here.
Social Tariff
WE LOWER THE WATER PRICES
Canal has been adapting to the special needs of our clients for years. Our social rate of water consumption is designed for those who need it most. Its creation is a clear sign of our interest in improving the attention and service we provide to our clients, offering them different bonuses: social discount rate for large family or large housing and, now, also for widow's pension beneficiaries.
Consult our social tariffs here.
Flagship
programmes
2019 TARIFF FREEZE
0 % increase in domestic, industrial and commercial tariffs until 2019.
We undertake to keep the tariffs for the supply of drinking water and drainage unchanged until 2019, while at the same time improving our efficiency and reducing the level of debt, at a lower cost to the people of Madrid.
To find out more, click here.
SMART-REGION PLAN
100 % smart meters in the Community of Madrid
The technological revolution taking place in communications will change our relation to the services and companies that provide them. Applications are being designed and developed which will help to improve our quality of life, and which in the majority of cases we are not yet able to visualise. What is clear is that this revolution in the water supply sector will revolve around the use of smart meters and the massive analysis of information they make possible.
To find out more, click here.
cookies
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