10 COMMITMENTS AS CLEAR AS MADRID'S WATER
As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.
Certifications and accreditations
Our work is certified and accredited by different national and international organizations and entities, which reinforces our commitment to the sustainable management of the integral water cycle:
QUALITY CERTIFICATIONS
UNE-EN ISO 9001:2015 / UNE-EN ISO 14001:2015 / ISO 45001:2018
Canal de Isabel II has a Management System certified by the TÜV Rheinland Certification Entity according to the following international standards:
QUALITY ASSESSMENT INTERNAL AUDIT
Canal de Isabel II's Internal Audit activity is certified according to the Global (International) Institute of Internal Auditors. This evaluation shows the commitment of the Internal Audit, Risk Management and Internal Control Subdirectorate to comply with the International Standards for the Professional Practice of Internal Auditing and to continuously improve its performance, professionalism and use of best practices.
Accreditations by ENAC
UNE-EN ISO/IEC 17025:2005
According to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General competence requirements of testing and calibration laboratories, the Laboratories of the Subdirectorate of Water Quality of Canal de Isabel II are accredited as testing laboratories in the environmental sector. (See scope)
Water laboratory certificate
UNE-EN ISO/IEC 17025:2005
Canal de Isabel II’s Meter Laboratory is accredited as a laboratory for performing tests and calibrations, according to standard UNE-EN ISO/IEC 17025: 2005 Assessment of compliance. General requirements for the competence of testing and calibration laboratories (See scope)
UNE-EN ISO/IEC 17020:2012
The technical inspection activities of the measurement unit have been accredited by ENAC since 2017, according to standard UNE-EN ISO/IEC 17020: 2012 Assessment of compliance. Requirements for the operation of different types of bodies that perform the inspection. (See scope)
See accreditation certificate
Quality Systems
Canal de Isabel II has a line of action that includes the development of projects to improve processes and activities, through methodologies that pursue effectiveness and efficiency in management, placing emphasis on the the value chain with a focus on maximizing the performance of our processes. To do this, we have a group of improvement liaisons, made up of workers who lead this initiative in each of their units.
