Clients

MADRID'S WATER

A great team of professionals working to treat and bring water for everyone, taking care of the environment and taking care of you. From our creation in 1851 to the present day, our fundamental mission is to guarantee the supply of safe, quality water.

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BONUSES

We work to help those who need it most, studying the situation of each home and applying discounts on your bill. Because we not only offer you the best water, but also the best service.

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NEW REMOTE METER READING SERVICE

Thanks to the remote meter reading service, controlling your water consumption conveniently and accurately has never been so easy. Access your consumption information in almost real time and save water, time, and money. Because we innovate to make things easy for you.

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OUR COMMITMENT

Because we want to speak to you clearly and offer you more solutions for your needs, we have taken another step forward in our relationship with you. We have made 10 commitments to continue providing you with a quality, fair and transparent service.

OUR COMMITMENTS (Spanish)

SWITCH TO ELECTRONIC BILLING

Knowing your consumption has never been as convenient as with our electronic bill. You save water, as you avoid using up to 10 litres of water to produce a single sheet of paper, and you gain convenience, as you can receive it immediately and consult it anywhere and on any device.

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OUR CUSTOMERS ARE OUR BEST LETTER OF INTRODUCTION

Our commitment to excellence and quality service has enabled us to achieve a score of 8.76 in the 2022 customer satisfaction index. That's why today we continue to take care of everyone's water with transparency, efficiency and sustainability.

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SENSITIVE CUSTOMERS

We invite all our "sensitive" customers (hospitals, health centres, retirement homes, nurseries, schools, universities, hotels, and large consumer industries) to sign up for our free alert service.  We will inform you 48 hours in advance of possible supply interruptions.

OUR COMMITMENTS (Spanish)


OFICINA VIRTUAL

Enter the Virtual Office and enjoy the advantages of doing all your transactions online: check our rates and discounts, management of complaints and claims, information on facilities and their maintenance, etc.

Or if you wish, register and enjoy all the additional functionalities: review of the contract, meter reading, payment of invoices, registering or cancelling a supply, among many others.