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10 COMMITMENTS AS CLEAR AS MADRID'S WATER

As we want to speak to you clearly and offer you more solutions for your needs, we have taken another step in our relationship with you. We assume 10 commitments with which to continue providing you with a quality, fair and transparent service. 10 commitments as clear as the water of Madrid.

CANAL IN 60 SECONDS

The care of our rivers begins in thewaste water treatment plants and continues in our laboratory in Majadahonda, where we analyze the water that we return to the rivers. Julio Rodrigo explains what the analysis of treated waste water consists of and why it is so important for the environment.

COMMITED TO SUSTAINABILITY

In 2021, the year of our 170th anniversary, we promoted environmental care from all our activities. This year, we continue working to keep guaranteeing the water supply, contributing to the protection and improvement of the environment, the promotion of the circular economy and the sustainability of the region.

Canal de Isabel II


WHO WE ARE

OUR MISSION

We have an important and inescapable objective, the care of a scarce natural resource. We care for our community by managing everyone's water with transparency, efficiency and sustainability.

To fulfill this mission we have acquired ten commitments.

See our commitments

OUR VISION

Every day more than 6 million inhabitants in Madrid turn on their taps and receive a top-quality essential resource: water. This has been taking pace for more than 165 years, a period in which the citizens of Madrid have been trusting Canal de Isabel II. We wish to continue managing a resource that belongs to everyone, using everyone's resources, and to continue representing a company of pride for all the inhabitants of Madrid.

OUR VALUES

Sustainability

Sustainability

We manage and protect a natural resource.

Commitment

Commitment

We are involved in the development of our community.

Excellence

Excellence

We offer an excellent service and maximum quality.

Proximity

Proximity

We are part of the life of the Autonomous Region of Madrid.

Transparency

Transparency

We are committed to transparent management.

Our Strategy

The Canal de Isabel II Strategic Plan addresses our challenges of modernization and sustainability, and maintains and promotes technological levels and excellence in service. We want to strengthen our public company by recovering its essence and integrating all Madrid city councils into our decision-making bodies, so that it becomes regarded as the motor channel of the Community of Madrid and a leading European company in the sector.

See Strategic Plan 2018-2030

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2021 Report (only in Spanish)

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2022 report

2022 Report (only in Spanish)

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Results 2023 (Spanish only)

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Results 3st quarter 2023

Review of indicators 2024

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ORGANIZATION CHART

  • Presidency
    • Mr. Carlos Novillo Piris
    President
     
     

    He holds a degree in Agricultural Engineering from the Polytechnic University of Madrid. His professional activity began in the Fire and Civil Protection Service of Alcorcón City Council, where he was chief officer.

    In 2015 he was appointed director general of Citizen Protection of the Community of Madrid, and two years later he became director of the Madrid 112 Security and Emergency Agency. Since July 2021, in addition to continuing to head that agency, he has been appointed Deputy Minister of the Interior of the Government of the Community of Madrid. Since June 2023, he has been Minister for the Environment, Agriculture, and the Interior Affairsof the Community of Madrid.

    Throughout his professional career, he has combined his work as a firefighter with collaborations in institutions related to civil protection and emergencies, and with teaching functions in safety, emergencies, and fire protection. He has also acted as a speaker and coordinator at conferences and congresses related to these fields and has chaired the Professional Association of Firefighter Technicians between 2012 and 2021.

     
    •  
      Mr. Luis M. Murciano
      Presidential Office
  • CEO
  • Operations Directorate
  • Innovation and Engineering Directorate
  • Commercial Directorate
  • Finance and Business Development Directorate
  • Resources Directorate
  • General Secretary's Office
  • Security Directorate

CANAL KEY FIGURES

Supplying

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Sanitation

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Reclaimed water

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Energy Generation

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Clients

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Economic and financial figures

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